Frequently Asked Questions

The security deposit is equivalent to three month’s rent. It’s fully refundable after check-out, subject to room inspection.

Please have a copy of your passport or ID, your student visa (if applicable), and proof of enrollment.

Yes — upper or lower deck selection is on a first-come, first-choose basis for Dorms Conmfort. Room types (Comfort / Suites / Elite) can be requested based on availability.

Yes — all pricing is all-inclusive, covering Wi-Fi, water, electricity, management fees, and weekly common area cleaning.

Note: If unusual utility usage is detected (e.g. sudden electricity spikes), additional charges may apply.

Move-in time is flexible — no need to wait until 3:00 PM. Simply schedule a time with your Dorms Specialist for a smooth check-in experience.

Your own bedding, towels, and any personal items. Each room is fully furnished with a bed, mattress, desk, chair, and wardrobe.

Bookings can be adjusted or cancelled within a specified period. Please refer to our cancellation policy or contact your Dorms Specialist.

Yes — guests are welcome during check-in to help you settle in.

Please note that overnight stays are not allowed for Dorms Comfort. For other room types, guest policy may vary — check with your Dorms Specialist.

If you have any questions before check-in, we’re always here to help. You can contact us easily through the inbox chat below, or reach out via WhatsApp, LINE, WeChat, or email — whichever works best for you. Your Dorms Specialist will be ready to assist with anything you need.

Yes — deliveries are welcome, but Cash on Delivery (COD) is not accepted. Please include your name and room number clearly on the package.

Unfortunately, pets are not allowed, to ensure a safe and allergy-friendly environment for all residents.

House rules are shared during move-in and posted in common areas or near the entrance of each floor. Ask your Dorms Specialist if you need a copy.

Simply contact your Dorms Specialist, or submit a maintenance request through our support channels (WhatsApp / WeChat / Email). Our team will follow up quickly.

Guests are welcome during the day, but overnight stays are not allowed in Dorms Comfort. Other room types may have different guest policies — check with your Dorm Specialist.

Yes, but please avoid using permanent adhesives, nails, or paint. Damage caused by decorations may affect your deposit.

No curfew — residents can come and go freely. Just remember to keep noise levels low during quiet hours (usually after 10 PM).

Yes — washing machines are free of charge and available in designated areas. Please be respectful of others when using shared machines.

Just reach out to your Dorms Specialist, and we’ll help you update your records. Keeping your info up-to-date helps us support you better.

Yes — the security deposit (equal to three month’s rent) is fully refundable after check-out, provided there is no damage, unpaid charges, or breach of house rules. A final inspection will be conducted before refund processing.

Rent is due before move-in, and then monthly as per your lease schedule. We accept FPS, bank transfer, or other payment methods arranged through your Dorms Specialist. You’ll receive timely reminders to keep everything on track.

Room changes are possible depending on availability, rental difference. If you’d like to switch to a different room type (e.g. Comfort to Elite), just let us know and we’ll do our best to help.

We understand that unexpected changes happen. Early termination is assessed case-by-case and may result in penalties or deposit forfeiture. If you need to withdraw for a valid reason (e.g. school transfer or visa issue), speak with your Dorms Specialist.

Rent is set based on location, room type, and duration. For long-term stays (12+ months) or group bookings, we may offer special rates. Don’t hesitate to ask — we’re flexible where we can be.

Yes — move-in dates are flexible and can be arranged with your Dorms Specialist. To guarantee a smooth check-in, we recommend confirming at least 7 to 10 days in advance.

Yes! We offer group booking deals for 3 or more beds/rooms, and have a referral program for current residents — get rewarded when your friends move in too.

Yes — feel free to personalize your space, but avoid using nails, paint, or adhesives that could cause damage. Any damage may affect your deposit return.

We understand that unexpected changes happen. Early termination is assessed case-by-case and may result in penalties or deposit forfeiture. If you need to withdraw for a valid reason (e.g. school transfer or visa issue), speak with your Dorms Specialist.

MetroDorms is operated by Metropolitan Dorms Limited, together with Star Group Asia (SEHK: 1560). As part of a listed Hong Kong property group, we’re committed to delivering reliable and student-friendly living.